WHOLESALE PARTNER FAQ
Ordering FAQ
We suggest ordering a little more than you think you’ll use in any given time period to allow for you coffee to age a bit before use. (Really, coffee tastes so much better if it's given some time to rest!)
We roast Monday-Friday. Orders received after 8:00am will be processed the following business day.
Contact us (coffee@crema-coffee.com) with your order number ASAP and we'll do our best to work with you to adjust your order and invoice.
We have 5lb bags of Emergency Tres Banderas coffee at Duke St. and you can pick one bag up there and we’ll invoice you when we’re back in the office.
DELVIERY/PICKUP/SHIPPING FAQ
Local deliveries are free over 10lbs or 14 retail bags.
If it’s under the minimum, you are welcome to pick up the order at our roastery or have it delivered for a $10 delivery fee.
All wholesale orders that are shipped will incur shipping charges at cost. We ship all wholesale orders via FedEx.
Please note the the shipping cost at checkout may change on the final invoice, as that number is just an estimate.
Orders placed by 8 AM on Monday will be delivered by Wednesday afternoon, and orders placed by 8 AM on Wednesday will be delivered by Friday.
Orders after the cut off can be bumped to the following delivery date. If you’d like to receive your order sooner, we offer pick ups at our roastery, 3101 Ambrose Ave. Our hours are: M-Th 8a-4p and F 8a-12p.
You'll receive an email when you order is shipped, ready for pick-up or ready to be delivered.
Delivery Note: Brentwood area deliveries are Tuesday and Thursday mornings. All other locations are primarily on Wednesdays and Fridays.
Contact us (coffee@crema-coffee.com) with your order number and a description of what is wrong or missing in your order. We’ll make sure to get the right items to you asap.
GENERAL FAQ
You can send us an email at coffee@crema-coffee.com or can also give us a call at the roastery during business hours at 615-864-7272.
If you have specific questions about purchasing equipment or dialing in coffees, contact Tom at tom@crema-coffee.com.
Our hours of operation are:
Mon-Thurs: 8am - 4pm
Friday: 8am - 12pm
Sat-Sun: Closed
You can reach us during the following hours:
Mon-Thurs: 8am - 4pm
Friday: 8am - 12pm
Sat-Sun: Closed
You should have been sent an email with access to your account. We use a passwordless sign-in, so you won't need to remember a pesky password.
We do not offer preground coffee for wholesale partners. We want your coffee to taste as great as it can and one of the most important factos is grinding immediately before brewing!
Coffee tends to taste best after it’s had a little time to rest. We recommend waiting 7 days after the roasting date to brew our coffees.
Espresso in particular starts to taste exceptional around 12-14 days off of roast. For that reason we suggest ordering a little more than you think you’ll use in a week to allow for you coffee to age a bit before use.
All our coffees will be somewhere in the vicinity of a light to medium roast.
The way we approach roasting coffees is called 'profile roasting' meaning that we create a unique roasting profile for each coffee based on the characteristics of each bean (density, size, moisture level within the bean, etc) and how it reacts while roasting so that we can get what we believe to be the best expression possible for each of our coffees.
Any of our coffees can be brewed as espresso; we aim to roast our coffee so that it tastes great in a variety of brew methods. (Fun fact: espresso is a brew method, not a type of coffee bean!) If one of our offerings sounds good to you, we bet you’ll like it on espresso too! But, we always like to suggest Tres Banderas as a starting point for espresso.
No, most of our coffees aren’t ‘certified’ organic. But!! That doesn’t necessarily mean they’re not grown using organic processes. For many of the farms/mills that we purchase coffee from, the cost of the certification could put them out of business — new and separate equipment, cost of application process, the time spent going through certification (multiple years), etc. You can read more on the topic in our blog post here.
We are not fair trade certified and typically do not purchase Fair Trade coffees. We believe the system is a good one, and has helped many farmers and families earn a better living, however, one thing it does not address well is quality of product, and we typically pay much higher prices for higher quality.
Fair trade usually offers farmers a small premium (about $.40) on top of whatever the current market price for coffee is. We either work directly with producers or importers that already pay well above Fair Trade prices for high quality coffees. We pay top prices for great coffees regardless of any certification. Please feel free to reach out to us if you have any other questions regarding our buying practices.