Your enthusiastic satisfaction with your order is our top priority! If you are dissatisfied with your purchase, please contact us to discuss available options.
You have 30 calendar days to return an item from the date the order was placed. To be eligible for a return, your item must be unused and in the same condition that you received it in and must be in the original packaging.
Please note that we cannot accept returns on coffee because it is a perishable item. If we made an error in fulfilling your coffee order, we will, of course, make it right! Just contact us and we’ll get everything sorted.
All purchases are made pursuant to a shipment contract, which means that the risk of loss and title pass to you upon our delivery to the carrier. We are not responsible for lost, held, or damaged packages, or for carrier errors or incorrect shipping info. In the event you do not receive your shipment, please contact us.
REFUNDS
Once we have received your item and it has been inspected we will promptly notify you of the status of your refund. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit according to your card issuer's policies.
RETURN SHIPPING COSTS
Shipping costs are non-refundable. Please note that you are responsible for paying for the return shipping costs of your item.
SHIPPING FAQ
We ship all orders same or next day M-F with USPS Priority Mail (or First Class for eligible packages.) Orders typically arrive 3-5 days after shipment confirmation, but may be delayed due to circumstances outside our control.
Contact us with your order number and a photo of the damages caused by shipping and we’ll arrange a replacement and work with you to file a claim with USPS.
Contact us with your order number and a description of what is wrong or missing in your order. We’ll make sure to get the right items to you asap.
Double check your shipping address on your order confirmation to ensure the order was shipped to the correct address. If it’s correct, contact us. If the package hasn’t shown up after 5 business days (from the time the package is marked “delivered”), contact us; we’re here to help!
If you catch that you placed your order to be shipped to the wrong address, contact us ASAP with your order number and the correct address. If we have not yet shipped the order, we’ll be able to easily make the change, but once the order is out for shipment, we can’t make any changes.
GENERAL FAQ
Yup! Login or create an account here. (Please note that we switched website and subscription platforms on July 23, 2023. If you have not logged in since then, you will need to create a new account on the new website.)
Yes! You have the option to choose your grind before putting the coffee in your cart.
The coffee is usually roasted within one business day (Monday-Friday) of shipment.
All our coffees will be somewhere in the vicinity of a light to medium roast.
The way we approach roasting coffees is called 'profile roasting' meaning that we create a unique roasting profile for each coffee based on the characteristics of each bean (density, size, moisture level within the bean, etc) and how it reacts while roasting so that we can get what we believe to be the best expression possible for each of our coffees.
Any of our coffees can be brewed as espresso; we aim to roast our coffee so that it tastes great in a variety of brew methods. (Fun fact: espresso is a brew method, not a type of coffee bean!) If one of our offerings sounds good to you, we bet you’ll like it on espresso too! But, we always like to suggest Tres Banderas as a starting point for espresso.
No, most of our coffees aren’t ‘certified’ organic. But!! That doesn’t necessarily mean they’re not grown using organic processes. For many of the farms/mills that we purchase coffee from, the cost of the certification could put them out of business — new and separate equipment, cost of application process, the time spent going through certification (multiple years), etc. You can read more on the topic in our blog post here.
We are not fair trade certified and typically do not purchase Fair Trade coffees. We believe the system is a good one, and has helped many farmers and families earn a better living, however, one thing it does not address well is quality of product, and we typically pay much higher prices for higher quality.
Fair trade usually offers farmers a small premium (about $.40) on top of whatever the current market price for coffee is. We either work directly with producers or importers that already pay well above Fair Trade prices for high quality coffees. We pay top prices for great coffees regardless of any certification. Please feel free to reach out to us if you have any other questions regarding our buying practices.
Subscription FAQ
When you purchase a subscription (and when you receive your shipment reminder email), you’ll receive an email with a ‘magic link’ that will take you to your customer portal. (These links will expire after 7 days for security reasons.)
You can also create an account here. If you use the same email address as your subscription, when you login, you will see a ‘Manage Subscription’ button that will take you to your customer portal.
Login or create an account here. Make sure that you use the same email that is used for your subscription or the ‘Manage Subscription’ button won’t pull up on your account page. (Please note that we switched website and subscription platforms on July 23, 2023. If you have not logged in since then, you will need to create a new account on the new website. Use the same email address as your subscription and a button to manage your subscription will be in your account.)
Pretty much everything related to your subscription: billing address, shipping address, payment information, frequency, amount, grind, your next order date, cancellation, etc. Login or create one here.
You can login to your account here to manage your subscription. You will also receive an email two days before your next subscription ships that will include a link to manage your subscription.
If you want to switch types of subscriptions (for example: from Roaster’s Choice to Tres Banderas), you’ll need to cancel the current subscription and resubscribe.
You will receive an email 2 days before your subscription ships. This email will also include a link to manage your subscription if you need to pause or delay (or make any other changes to) your subscription.
All of our coffee is roasted within one business day of the day it’s shipped.
Yes! You’ll choose your grind on the subscription item page before checking out.
We try our best to send you a variety of coffee, but we keep a small amount of high quality offerings. If you have a weekly or bi-weekly subscription, it is likely that we will send you all of the coffees we currently have over the course of 4-6 weeks, which means we’ll have to send a few coffees more than once. If there are any coffees you don’t want to receive a second time, let us know at hello@crema-coffee.com and we’ll make sure to note that.
Coffee is a seasonal crop, so we only have a limited amount of our single origin offerings before they’re gone for the year. If you’d like to receive the same coffee every shipment, you can subscribe to Tres Banderas.
Yes! Select one of our prepaid gift subscriptions here. (Or feel free to gift a regular subscription if you want to gift without an end and pay mon-by-month.) For the shipping info, please make sure you use the giftee’s address. Also, be sure to add a gift note at checkout too!
Easy peasy. Login to your account, select “cancel subscription.”
