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Why subscribe to crema?
You'll receive our exquisite quality, small batch, expertly roasted coffees on repeat.
With the Roaster’s Choice, we’ll pull from both our seasonal blends and single origin coffees. With the single origin, you’ll only receive coffees with a single origin.
Roaster's Choice is our most popular subscription. You'll get the full spectrum of our current seasonal, fresh coffees.
While we try to not have this happen, sometimes you will receive the same coffee more than once, especially if you have weekly shipments. We so try our darnedest to have a wide selection to choose from, so that it doesn't happen often.
If you haven't already, you can create an account. Be sure to use the same email that you created your subscription with. From your account, you can access your subscription and edit pretty much anything you need to! Also, we're always here to help. You can always email us and we're happy to make changes for you.
You can pause your subscription, skip your next shipment, reschedule your shipments, edit your billing info, change the amount of coffee you receive, change the frequency of shipments, add on one-time purchases (like filters!), and more. Contact us if you have any specific questions about what you can do with your subscription.
Yes! We will send you an email 2 days before the subscription processes so you can make any changes like delaying or skipping.
We ship almost all orders same or next day, Monday-Friday. We ship via USPS and typically orders take 2-5 days arrive. (But, as you may know, once we drop your package off, shipping times are out of our control.)
The coffee is usually roasted within one business day (Monday-Friday) of shipment. We recommend waiting at least 3-4 days after the roasting date before brewing anyways, so your coffee should be almost perfectly aged when it gets to you. (P.S. we think the sweet spot is around 2 weeks and we think our coffee still tastes super great 5-6 after roasting!)
All our coffees will be somewhere in the vicinity of a light to medium roast.
The way we approach roasting coffees is called 'profile roasting' meaning that we create a unique roasting profile for each coffee based on the characteristics of each bean (density, size, moisture level within the bean, etc) and how it reacts while roasting so that we can get what we believe to be the best expression possible for each of our coffees!
Lucky for you, any of our coffees can be brewed as espresso!
We aim to roast our coffee so that it tastes great in a variety of brew methods. (Fun fact: espresso is a brew method, not a type of coffee bean!)
If one of our offerings sounds good to you, we bet you’ll like it on espresso too! But, we always like to suggest Tres Banderas as a starting point for espresso.
No, most of our coffees aren’t ‘certified’ organic. But!! That doesn’t necessarily mean they’re not grown using organic processes. For many of the farms/mills that we purchase coffee from, the cost of the certification could put them out of business — new and separate equipment, cost of application process, the time spent going through certification (multiple years), etc. You can read more on the topic in our blog post here.
We are not officially fair trade certified and typically do not purchase Fair Trade certified coffees. We believe the system is a good one, and has helped many farmers and families earn a better living, however, one thing it does not address well is quality of product, and we typically pay much higher prices for higher quality.
Fair trade usually offers farmers a small premium (about $.40) on top of whatever the current market price for coffee is. We either work directly with producers or importers that already pay well above Fair Trade prices for high quality coffees. We pay top prices for great coffees regardless of any certification. Please feel free toreach out to us if you have any other questions regarding our buying practices.
Your enthusiastic satisfaction with your order is our top priority! If you are dissatisfied with your purchase, please contact us to discuss available options.
You have 30 calendar days to return an item from the date the order was placed. To be eligible for a return, your item must be unused and in the same condition that you received it in and must be in the original packaging.
Please note that we cannot accept returns on coffee because it is a perishable item. If we made an error in fulfilling your coffee order, we will, of course, make it right! Just contact us and we’ll get everything sorted.
Visit our full FAQ page or send us a note at hello@crema-coffee.com.